On those occasions when outcomes actually surpass expectations, we would expect employees to reevaluate their expectations and probably raise them to meet available outcomes. To the extent that the outcomes received by an employee meet or exceed expectations, we would expect the employee to be satisfied with the job and wish to remain. These include not only extrinsic rewards, such as pay and promotion, but also a variety of intrinsic rewards, such as satisfying coworker relations and meaningful work. On the basis of work experiences, people receive outcomes (rewards) from the job. These expectations may vary not only in quality (different people may value different things in a job), but also in intensity. People come to work with varying levels of job expectations. Steers, “Organizational, Work, and Personal Factors in Employee Turnover and Absenteeism,” Psychological Bulletin, 1973, 80, pp. Scoring Keys for Self-Assessment Exercises Scientific Method in Organizational Research Talent Development and Succession PlanningĬharacteristics of Successful Entrepreneurs Influencing Employee Performance and Motivation Organizing for Change in the 21st CenturyĪn Introduction to Human Resource Management The Internal Organization and External Environments Limiting the Influence of Political BehaviorĬonflict in Organizations: Basic ConsiderationsĮxternal and Internal Organizational Environments and Corporate Culture
Transformational, Visionary, and Charismatic Leadership Substitutes for and Neutralizers of Leadership Situational (Contingency) Approaches to Leadership The Major Channels of Management Communication Are Talking, Listening, Reading, and Writing Managerial Communication and Corporate Reputation Opportunities and Challenges to Team Buildingįactors Affecting Communications and the Roles of Managers How the Brain Processes Information to Make Decisions: Reflective and Reactive Systems Perception and Managerial Decision Making Personality and Organization: A Basic Conflict?Īttributions: Interpreting the Causes of Behaviorīenefits and Challenges of Workplace Diversity Individual and Cultural Factors in Employee Performance
A Model of Organizational Behavior and Management